Stepnique

Track Your Order

Enter your order number and email to check your shipment status. Physical products ship within 1 business day; digital products are available instantly after purchase.

Found in your confirmation email subject line.

Must match the email used at checkout.

📦

Standard Shipping

  • Processing: 1 business day
  • Delivery: 5–7 business days
  • Free on orders over $50
  • Carriers: USPS / UPS / FedEx

Expedited Shipping

  • Processing: 1 business day
  • Delivery: 2–3 business days
  • Available at checkout
⬇️

Digital Products

  • Instant download after purchase
  • Link delivered by email
  • No physical shipment
✉️

Tracking Email

  • Sent when order ships
  • Includes carrier tracking link
  • Check spam if not received

Common Shipping Questions

When will my order ship?

Physical orders are processed and shipped within 1 business day of payment confirmation. You will receive a shipping confirmation email with a tracking number once dispatched.

I didn't receive a tracking email — what should I do?

First check your spam or promotions folder. If it's not there, email [email protected] with your order number and we'll resend the tracking info within 1 business day.

My tracking shows no updates — is my package stuck?

Carrier scans can sometimes lag 24–48 hours after initial shipment. If tracking shows no movement for more than 5 business days, please contact us and we will investigate with the carrier.

Can I change my shipping address after ordering?

Address changes are only possible before the order ships. Email [email protected] as soon as possible with your order number and new address.

Still need help? Email [email protected] or visit our FAQ page.