Stepnique

Shipping & Returns

Our shipping, digital download, and return policies, clearly explained.

Physical Product Shipping

  • Processing time: Orders are processed within 1–2 business days.
  • Standard shipping: 3–7 business days within the United States.
  • Shipping carriers: USPS, UPS, or FedEx depending on location.
  • Free shipping: Available on orders over $50.

Digital Products (PDF Downloads)

  • Delivery: Instant download link delivered immediately after purchase — no waiting, no shipping.
  • No physical item: Digital products are PDF files. Nothing will be mailed to you.
  • Access: Works on any device that can open a PDF — phone, tablet, or computer. Printable at home.
  • Non-refundable: Digital products are non-refundable once the download link has been accessed.
  • Download issues: If your download link does not arrive or does not work, contact us at [email protected] and we will resolve it promptly.

Return Policy (Physical Products)

  • We accept returns within 30 days of delivery for most unused physical items in original packaging.
  • To start a return, email us at [email protected] with your order number.
  • Refunds are processed within 5–7 business days of receiving the returned item.
  • Original shipping charges are non-refundable.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us within 7 days of delivery with photos. We will make it right at no additional cost.